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Lina Zhu

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Latest activity by Lina Zhu
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    Lina Zhu created an article,

    How long will it take to resolve a dispute?

    The time it takes to resolve a dispute depends on the dispute type and the merchants, it can take up to 7 business days. Keep in mind, disputes are resolved more quickly if you contact the merchant...

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    Lina Zhu created an article,

    Can I cancel a dispute I already submitted?

    No, you cannot cancel a dispute you submitted. 

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    Lina Zhu created an article,

    How can I dispute a transaction online?

    Before you file a dispute, we strongly encourage you to first review transaction details on your Stilt account, contact the merchant and ask them to resolve the charge error, which only takes a few...

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    Lina Zhu created an article,

    Charge Errors vs. Fraudulent Charges

    If you see a charge you don’t recognize and think it may be fraud, learn more below. Charge Errors: a charge error is a transaction you recognized but appears to be incorrect, such as: A product o...

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    Lina Zhu created an article,

    How can I sign up for Build Credit?

    If you already have a loan with Stilt, simply log in to your Stilt account, navigate to the Checking Account page, and click on Build Credit in the top right box.  If you do not have a loan with us...

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    Lina Zhu created an article,

    Why should I enroll in Build Credit?

    If you are stuck in a vicious cycle of loan denials and high cost credit, or you simply want to build credit history as a newcomer to the US, you should enroll in Build Credit. Build Credit is mean...

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    Lina Zhu created an article,

    What is Stilt Build Credit?

    Stilt Build Credit is designed specifically to help you build or rebuild credit in the US. By enrolling in Build Credit, you will make a payment of $9.99 every month. We report your payment to thre...

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    Lina Zhu created an article,

    Where can I send money?

    Stilt supports money transfer to 47 countries around the world. To view the full list of countries you can transfer fund to, click here. You can initiate international transfer from the App in the ...

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    Lina Zhu created an article,

    How to access Support from the App?

    There is a Chat inside the app if you want to speak to a support agent directly. Feel free to post your questions even when we are offline, and we'll respond to you as soon as somebody is online.  ...

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    Lina Zhu created an article,

    Change Pin from the App

    You can change pin in the following steps: Log in to your Stilt App Go to Cards page Click on Change Pin Enter new 4-digit pin Press Confirm