Lina Zhu

How long will it take to resolve a dispute?

1. Stilt Checking Account
2. Debit Card Transaction Dispute

The time it takes to resolve a dispute depends on the dispute type and the merchants, it can take up to 7 business days. Keep in mind, disputes are resolved more quickly if you contact the merchant...

• Lina Zhu
• Created March 23, 2021 04:54
• 1 follower
• 0 comments
• 0 votes

Can I cancel a dispute I already submitted?

1. Stilt Checking Account
2. Debit Card Transaction Dispute

No, you cannot cancel a dispute you submitted. 

• Lina Zhu
• Created March 23, 2021 04:48
• 1 follower
• 0 comments
• 0 votes

How can I dispute a transaction online?

1. Stilt Checking Account
2. Debit Card Transaction Dispute

Before you file a dispute, we strongly encourage you to first review transaction details on your Stilt account, contact the merchant and ask them to resolve the charge error, which only takes a few...

• Lina Zhu
• Edited March 22, 2021 05:37
• 1 follower
• 0 comments
• 0 votes

Charge Errors vs. Fraudulent Charges

1. Stilt Checking Account
2. Debit Card Transaction Dispute

If you see a charge you don’t recognize and think it may be fraud, learn more below. Charge Errors: a charge error is a transaction you recognized but appears to be incorrect, such as: A product o...

• Lina Zhu
• Edited March 22, 2021 05:38
• 1 follower
• 0 comments
• 0 votes

How can I sign up for Build Credit?

1. Stilt Checking Account
2. Build Credit

If you already have a loan with Stilt, simply log in to your Stilt account, navigate to the Checking Account page, and click on Build Credit in the top right box.  If you do not have a loan with us...

• Lina Zhu
• Edited February 25, 2021 05:57
• 1 follower
• 0 comments
• 0 votes

Why should I enroll in Build Credit?

1. Stilt Checking Account
2. Build Credit

If you are stuck in a vicious cycle of loan denials and high cost credit, or you simply want to build credit history as a newcomer to the US, you should enroll in Build Credit. Build Credit is mean...

• Lina Zhu
• Edited March 12, 2021 05:50
• 1 follower
• 0 comments
• 0 votes

What is Stilt Build Credit?

1. Stilt Checking Account
2. Build Credit

Stilt Build Credit is designed specifically to help you build or rebuild credit in the US. By enrolling in Build Credit, you will make a payment of $9.99 every month. We report your payment to thre...

• Lina Zhu
• Edited March 12, 2021 05:27
• 1 follower
• 0 comments
• 0 votes

Where can I send money?

1. The Stilt App
2. International Remittance

Stilt supports money transfer to 47 countries around the world. To view the full list of countries you can transfer fund to, click here. You can initiate international transfer from the App in the ...

• Lina Zhu
• Created February 11, 2021 16:29
• 1 follower
• 0 comments
• 1 vote

How to access Support from the App?

1. The Stilt App
2. Support

There is a Chat inside the app if you want to speak to a support agent directly. Feel free to post your questions even when we are offline, and we'll respond to you as soon as somebody is online.  ...

• Lina Zhu
• Edited February 11, 2021 16:31
• 1 follower
• 0 comments
• 0 votes

Change Pin from the App

1. The Stilt App
2. Stilt Card

You can change pin in the following steps: Log in to your Stilt App Go to Cards page Click on Change Pin Enter new 4-digit pin Press Confirm

• Lina Zhu
• Edited February 11, 2021 16:32
• 1 follower
• 0 comments
• 0 votes